• Separate Yourself From the Pack
• Is Your Business a Quiet Place to Work?
• Your Business is Unique - Why Doesn't Information Technology Treat it that Way?
• How to Get Valuable Management Tools
• How to Implement Award Winning Technology
• How to Get Total Control of Your Business Processes
• Introduction to the Playbook Method
• White Papers and Recent News

Peter Drucker once said that you can tell a well managed business because it's quiet.

In many businesses the phones are ringing off the hook with people scurrying around. A customer waits on the phone while the account manager is literally running from desk to desk looking for the customer's paperwork. As one person walks out of the manager's office, another one walks in. This has been the scene at many companies before FTI analyzed the workflow and recommended how technology could be implemented to alleviate their problems. Not by magic, but by using The Playbook Method of Workflow Analysis and Six Sigma.

Why does this kind of problem happen? It's simple. As companies grow or shrink the key activities tend to consolidate or break into more than one part. This often results in technology that no longer works and things falling through the cracks. It also results in changing roles and procedures. The bottom line is that it happens. One day you wake up and discover that your once quiet business is slowly (or quickly) spinning out of control. Worse yet, getting it under control seems like an overwhelming task.

It's like the old saying, "It's hard to remember that your mission was to drain the swamp when you are up to your neck in alligators." We can help you get rid of the alligators.

The reason IT doesn't treat your business as unique is because they tend to solve business problems looking through the lens of technology. FTI is different because we solve business problems by looking through the lens of workflow.

Your business is made up of a specific number of key activities that make it different from any other business. Two organizations that are in the same line of work may look the same to an outsider but when the key activities are identified, they are actually quite different. For example, one may strategically put customer service in the center of the organization, while the other might put manufacturing.

This change in strategy for two businesses in the same line of work is common and it results in a very different workflow. And the difference in workflow can dramatically impact how technology is implemented and used.

Understanding your "uniqueness" and the key activities that constitute your workflow are critical to the success of your business. We analyze your key activities, understand your workflow and then apply the most cost effective IT solutions based on over 30 years of experience in technology.

We work with your team and show them how to analyze workflow quickly, effectively and without costing you a fortune. Our methodology, as written in the book, "The Ultimate Business Playbook", is being implemented around the world. Just ask and we'll give to you a FREE copy of the book.

Our company has, from time to time, been called a consulting company. We are not consultants. We are a technology company that focuses on comprehensive business solutions. We deliver valuable tools that can be used every day in the management of your company. If you want us to help you solve your workflow and technology problems here's what we'll do:

• We meet with your Key Personnel to discuss the Key Activities of the workflow process that you want to improve or implement.
• We use the Playbook Method to identify the Key Activities so that they are quantified with a clear beginning, a clear end and everything that happens in between.
• A Playbook is delivered to management that identifies the key activities, key players, span time, potential problem areas, and essential metrics. Everything you need to gain greater control and run a quiet business is written down and quantified. This is important to achieve continuous improvement.
• Our analysis takes days - NOT weeks. Sometimes it can be done in a single day and it is always effective.
• We ask a series of questions that have been formulated over years of experience with companies of all sizes - from Homeland Security to the mom and pop business on the corner.
• We have designed over 1,000 projects and have modular computer programs that can be plugged into a wide variety of business applications. Everything from marketing systems for Pizza Hut, pandemic and bio terrorism for Homeland Security and the Center for Disease control, financial systems for some of the biggest banks in the world. Almost all are web based and scalable for use in very large enterprises.
• We have received awards for our technical designs, especially in the area of security.

FTI Global can bring a lot to the table and we provide you with valuable tools that can be used for years to come.