Good Support and Training systems are necessary to keep your operation running at peak performance. FTI provides three major systems to every client to insure nothing falls through the cracks. They are the FTI Support System, Digital Coach and ePlaybooksOnline.
FTI Support System
Our automated support system allows our clients to submit a Support Request 24x7. They always have the confidence to know that their problems will get immediate attention.
Digital Coach
Allows us to quickly and economically document systems using the latest Flash and Multimedia techniques so that new users can be consistently and thoroughly trained. This is a wonderful training tool that can be used for any situation. All training is available to users throughout the Enterprise.
PlaybooksOnline
A tremendous operational tool that defines the role of each team member. Electronic documents can be stored whether they are PDF, Word, PowerPoint, flowcharts or graphics. It limits the number of "dropped balls" that your team experiences. Available to the entire Enterprise via the web - and - is updated by team leaders.
Discover the Secrets to to Building
a Highly Motivated Team
